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Return Policy

Return or exchange any unworn, unwashed or defective merchandise by mail or at one of our US.  Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. Made to order items cannot be canceled, exchanged or returned.

Returning by Mail?

Hold on to your product packaging for return shipping and create your return order online to receive a FREE pre-paid return label!

To start, sign into your account and click on Order History to select the order that you would like to return. Once you have selected your order, click “Create a Return” and complete the instructions provided to print your return shipping label.

If you used our guest checkout and cannot access order history, you can click here to start your return.

After you have successfully created a return, we will send you an email confirmation with your return tracking information.

You will also receive an email once your return as been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.

Please note that this service is currently only available for US customers and can be used for all US addresses including APO/FPO addresses and US Territories. SmartLabel® cannot be used outside of the US or on any oversized items that require a special pickup. If you are located outside of the United States or require a special pickup, please see the below FAQ for more information on how to return your order.

Don’t have a printer? Use your FREE pre-paid SmartLabel® located at the bottom of your packing list (US customers only)!

  1. Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.

  2. Make sure any old labels on your package are removed or obscured and affix your pre-paid, pre-addressed shipping label.

  3. That’s it! Now, just drop your package in the mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility. There is no postage required.

  4. We will email you when your return is processed.

Returns without a prepaid SmartLabel?

  1. Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.

  2. Make sure any old labels on your package are removed or obscured.

  3. Address your package to:

       HoodieBee.com  
       Attn: Returns Department  
       2052 Newport Blvd. 6137  
       Costa Mesa, CA 92627  
       US  
    
  4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns.

  5. We will email you when your return is processed.

Please note: Hoodie Bee is not responsible for any returns that are lost or stolen while in transit.

Return Process

Please allow 1-2 weeks from the time you mail your return/exchange for it to be processed. We will email you once it is processed. 

If you've requested an exchange, we will waive the standard shipping fee on your new order if it is shipping to the US. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.